Health guides: home doctor and telemedicine in Chile
Clear answers on who to call, how to prepare and how each service works.
These guides answer the questions we get most often before someone books a home doctor, a video consultation or home lab tests. They are informational and do not replace an assessment by a health professional.
Emergency or home doctor?
How to decide between calling 131 (SAMU), going to the emergency room or booking a home doctor. Warning signs and cases where a home visit is enough.
How to prepare for a video consultation
A checklist to get the most out of your video consultation: connection, place, documents, medications and symptoms to have ready before you connect.
Video consultation: when it works
What can be resolved by video consultation, when an in-person visit is better and when to go to the emergency room. Hours, prices and coverage across Chile.
Receipts and reimbursement from your Isapre or insurer
How to claim reimbursement for a home doctor visit or video consultation from your Isapre or health insurer: what we provide and what to ask your plan.
Home lab tests: how they work
Step by step to order lab tests, X-rays and ultrasounds at home: medical order, quote, sample collection, fasting and results.
Older adults: medical care at home
When a doctor's visit, home sample collection or a video consultation suits an older adult: what to prepare and when to call 131.
How a home doctor visit works
What happens from your WhatsApp message until the doctor arrives at your door: what to tell us, how to prepare, what the doctor checks and how payment works.
Home doctor visits by district
If there is a risk to life, don't wait: call 131 (SAMU) or go to the nearest emergency department. SmartDoctor is not an emergency service.