Terms and Conditions

1. Acceptance of terms

By booking or using any of SmartDoctor®'s services (home medical care, telemedicine, home laboratory tests and online payment), you accept these terms and conditions. If you disagree with any part of them, please do not use our services and contact us directly to resolve your questions.

2. Service description

SmartDoctor, operated by Smart Doctor SpA (Chilean tax ID, RUT, 77.907.298-3), connects patients with doctors and healthcare professionals certified by the Health Superintendency, to provide:

• In-person home medical care.
• Telemedicine (video consultation via Google Meet or WhatsApp).
• Home laboratory test collection.
• Physical therapy, nursing and other specialties.

3. Geographic coverage

In-person home care is available only within the Santiago Metropolitan Region. The telemedicine service is available across all of Chile.

4. Bookings and cancellations

Appointments are arranged directly via WhatsApp with our team. We ask that you give as much advance notice as possible if you need to reschedule or cancel an appointment, so the slot can be freed up for another patient.

5. Payments

Payment for services is arranged directly with our team, in person or via WhatsApp, or through Webpay Plus (Transbank) when online payment is available; in that case Transbank processes the payment and SmartDoctor does not store your card data. Current prices are published on the prices page (in Spanish); for patients with an Isapre or special agreements they should be confirmed directly, as they may vary by service.

6. Nature of the service and emergencies

SmartDoctor does not replace emergency services. In a medical emergency, please go to the nearest emergency room or call the relevant emergency numbers (SAMU 131). Our professionals provide diagnosis, electronic prescriptions and, where applicable, medical leave certificates, within the scope of home medical care or telemedicine.

7. Receipts and Isapre reimbursements

A reimbursable receipt is issued for the care provided. The reimbursement amount and percentage depend on each Isapre's or health insurer's coverage terms, and it is the patient's responsibility to verify these with their respective institution.

8. Personal data

We process your personal and health data under our Privacy Policy, which explains who is responsible, what we use your data for, who we share it with, how long we keep it and how to exercise your rights of access, rectification, erasure, objection, portability and blocking. To exercise them, write to reservas@smartdoctor.cl.

9. Care of minors

Care for children and adolescents must be requested by their mother, father, legal representative or the person responsible for their personal care, who authorizes the care and the processing of their data. We may ask for proof of representation.

10. Intellectual property

The name, logo, content and design of this site are the property of SmartDoctor® and may not be reproduced without prior authorization.

11. Modifications

SmartDoctor may update these terms and conditions at any time. Changes take effect as soon as they are published on this site, together with their date and version.

12. Contact

For questions about these terms, write to us at reservas@smartdoctor.cl or on our WhatsApp line.